[This article was originally published in the October 2002 issue of ASPects.]

Money. Time. Quality.

All three of these items are good things, in general, and regardless of our individual situations, we could always benefit from more of each. Extra money provides opportunities, and there is never enough time. Likewise, any operation can benefit from improved quality.

Though I cannot help directly with the time and money, I want to provide you with a way of thinking about quality that can allow you to make more money and better utilize your time. This topic begins with a question.

[continued in Quality – What is it?]